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As I run openSuse and plan to introduce it to a few friends who want to switch: where did it go wrong for you? What pitfalls should I be aware of, that I might be blind to by now?

Done, thanks for the Videos!

Why would someone write some software as a service for themselve? You wouldn’t need to pay for it. It only becomes a service if somebody else wrote it and you pay for it on an ongoing basis. Your question does not make any sense. But let me address your actual point: If you want to find the next big idea, try to solve something you need yourself. Don’t fish for something somebody else already came up with.

That’s clearly a guy who didn’t make it as a police officer