I got a laptop back in 2018, and it shipped really fast. It’s not my daily driver, but it works well when I’m on the road, and the battery life is pretty good. Granted, I replaced the OS with a distro I prefer and customized the hell out of it, so that might contribute to my experience. Tbh, I was pretty impressed with it (still am), and I was going to buy a Librem 5 when they came out. I wanted to wait and not just throw money at them because I didn’t want to get burned. After all the horror stories and crap reviews, I passed on that and won’t touch the company with a 10 foot pole, and I thank past me for not throwing money at them.
I think that the company started with noble intentions and made a decent product at first, but they got in way over their heads and now they’re floundering.
I’ve found this to be the case a lot, too. I also spoof my OS because a lot of government sites will refuse to work unless it says Windows. It’s stupid, but here we are.