lol.
Just search for Purism customer support experiences.
I’m honestly amazed there hasn’t been a fraud, or some other consumer protection type criminal investigation.
All that baggage, and their hardware is also laughably outdated and overpriced.
Which is unfortunate, because the concept is amazing and clearly there’s a sizable market for it.
Here is an example of just ONE flavor of Purism customer experiences:
Announce current gen hardware and current pricing.
Customer pays
Customer receives hardware 5 years later, after being told approx. 362 times that cancellation refunds are down, or unable to be processed.
Customer tries to immediately return the 5 year old laptop that was just delivered and is told “No Returns”
There are other variations that you can read about on various forums.
This is 98% the right answer, but you drop them somewhere that keeps them intact, and believable enough so that people take them, and spend the rest of the weekend going to thrift stores trying to find an external floppy drive, and the next month trying to figure out how to get their iPhone to mount it.