I often don’t like it when customer service people say this to me if I have been waiting to resolve an issue that is the company’s fault, because my waiting is barely a choice; the company screwed up and now I am ‘forced’ to spend time getting it resolved.

Only apologize or thank me when it’s personal and sincere. (The size of the business matters a lot in if the apologies or thanks feel genuine.)

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That is amazing!

And don’t forget about track skipping!

Fast Forward…wait…Stop. Play. Fast Forward a little more…wait. Stop. Play. Rewind a little. Stop. Play. “Ehh, close enough.”

My first thought was this, and when I opened the thread your reply was the first response listed as well.